Shipping policy

1. Shipping Zones & Rates

Mainland Spain

  • Delivery time: 2–5 business days
  • Shipping cost: €5.95
  • Free shipping: orders ≥ €59

Balearic Islands

  • Delivery time: 5–7 business days
  • Shipping cost: €7.95
  • Free shipping: orders ≥ €79

Canary Islands

  • Delivery time: 5–7 business days
  • Shipping cost: €7.95
  • Free shipping: orders ≥ €79

Note:
The customer will be responsible for any additional charges such as IGIC, DUA, or other applicable customs fees.

Ceuta & Melilla

  • Delivery time: 5–7 business days
  • Shipping cost: €7.95
  • Free shipping: orders ≥ €79

Note:
Customs handling fees or local taxes may apply and are the responsibility of the customer.

European Union & United Kingdom (UK)

  • Delivery time: 3–5 business days
  • Shipping cost: Variable depending on destination
  • Free shipping: orders ≥ €89

Note:
Some countries may apply additional import charges or customs handling fees, which are the responsibility of the customer.

2. Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive an email with your tracking number.

3. Delivery Times

Estimated delivery times may be affected by:

  • National or local holidays
  • Weather conditions
  • High-demand periods (Black Friday, Christmas, etc.)
  • Circumstances beyond Veintisiete’s control

We do our best to ensure your order arrives within the estimated timeframe.

4. Carriers

We work with trusted national logistics operators such as:

  • SEUR
  • Correos Express
  • DHL

The courier used may vary depending on the destination, package type, or availability.

5. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a correct and complete shipping address.

If an order cannot be delivered due to incorrect address details, reshipping costs will be charged to the customer.

6. Unclaimed or Returned Packages

If a package is returned to the sender due to:

  • prolonged absence
  • failure to collect the package from the pickup point

The customer may request a new shipment by paying the shipping costs again.

No refunds will be issued for unclaimed orders, as these are unique items.

7. Shipping Incidents

If your order arrives damaged or tampered with, you must contact us within 24–48 hours after delivery.

Please send us:

  • order number
  • description of the issue
  • photos of the damage and packaging

veintisiete@veintisietearchive.com

We will review the case according to our Returns & Refunds Policy.

8. Order Tracking

All shipments include tracking.

You can check the status of your package at any time through the courier’s website.

9. Contact

For any questions related to shipping or tracking:

veintisiete@veintisietearchive.com